Change Management with Expert Kerrie Yates

Change Management with Expert Kerrie Yates


If change is the only constant, you’d think we’d have grown used to it by now. After millennia of innovation, progress, and ongoing growth you’d expect human beings would be experts at change.

And yet, all too often – especially in the workplace – change is met with resistance and fear.  Overcoming this is crucial to the lasting success of any organisation.

In August, CCER is hosting a series of workshops on exactly how to do this.  Change management consultant Kerrie Yates will be one of our expert tutors.  We caught up with her ahead of the workshop for some quick tips on smooth transitions.


How would you describe change management?

Change management is a structured approach, including tools and processes, for leading the people-side of change to achieve a desired outcome. 


What is the value of change management for organisations and why do they need change management training?

Effectively managing change will increase the likelihood of success not only with implementing the change, but also with embedding the change.

Organisations often fail to implement change effectively due to a focus on the need to implement the new process or idea, but forgetting to manage the people side of the change.  Managers and those responsible for developing and implementing the change often struggle with the people side of the change process.  This can be due to their own views about the change, assumptions made about how people will react to the change or they don’t recognise that it is critical to plan for the people side of the change.  

Change Management training provides those responsible for developing and implementing change a framework to plan the change more effectively as well as provide them with confidence to engage with staff throughout the change process.


What are some common barriers to change and how does change management help you overcome these?

Common barriers to change include;

  • Poor planning
  • Not enough time allowed to effectively implement the change
  • Lack of communication
  • Lack of trust in the change process or change leaders
  • Previous experience with poor change implementation 

Effective change management provides change leaders with tools and an approach to plan, communicate and effectively address challenges that staff face.

It’s important that managers understand key areas of the change process.  These include;

  • Knowing what change is
  • Different change management models
  • The role of the change leader
  • Planning the change process
  • Understanding responses to change and dealing with resistance to it
  • Making the change stick


Kerrie’s upcoming workshop delves into all of these matters in depth.  It’s free for members and if you’d like to register just click here.  It’s highly recommended for people captaining the change process and encouraging others to embrace – rather than resist – new ideas.

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